Return Policy for Hoka Home

1. Overview

At Hoka Home, we want you to be completely satisfied with your purchase. If you’re not happy with a product, we’re here to help. This Return Policy outlines our procedures for returns, refunds, and exchanges.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must have proof of purchase (e.g., receipt or order confirmation).
• The return must be initiated within [X] days of receiving the item.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized products.
• Clearance or final sale items.
• Gift cards.
• Downloadable digital products.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Your Contact Email] with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: We will review your request and provide you with a return authorization and shipping instructions.
3. Ship the Item: Carefully pack the item and ship it back to us using a trackable shipping service. You are responsible for the return shipping costs unless the item was damaged or incorrect.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within [X] business days.

Please note:

• Shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or damaged item).
• Depending on your payment method, it may take additional time for the refund to be reflected in your account.

6. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at [Your Contact Email]. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

Hoka Home
Email:- hokahomes1@gmail.com
Phone:- +91 7201084003 
Address:- B4, Shiv Kaival Park, Gothan, Surat, Gujrat, India